1. Acceptance of Terms
By creating an account, subscribing, or using Aaura ("Aaura," "we," "us," "our"), you agree to these Terms & Conditions (the "Terms") and our Privacy Policy. If you don't agree, do not use the Services.
2. Services; Free vs. Paid; Early-Access Seats
Aaura provides AI-powered tools to help ecommerce sellers (the "Services"). We may offer Free features and Paid subscriptions, and occasionally free trials. During launch, we cap capacity ("limited seats") to protect performance and reliability.
3. Eligibility & Account
Age. You must be at least 18 to register and use Paid Services.
Account Security. You're responsible for all activity under your account, keeping credentials and payment details secure, and notifying us of any unauthorized use. Accounts are single-user unless your plan expressly permits otherwise.
4. Acceptable Use
You agree not to: (a) resell or sublicense accounts; (b) bypass security; (c) reverse-engineer any part of the Services; (d) misrepresent association; (e) scrape or use bots/automation to extract data; (f) overload or degrade the Service with excessive automated requests; (g) attempt unauthorized access; or (h) violate law or third-party terms while using integrations.
5. Subscriptions, Billing & Auto-Renewal
Auto-Renewal. Subscriptions bill in advance and renew automatically for the same term unless canceled before the renewal date.
Billing Date & Earned Fees. We charge on your subscription start date and on each renewal date; fees are earned upon payment (subject to our refund policy below).
Payment Methods. You authorize us (via our payment processor) to charge a valid payment method you keep current; non-payment may lead to suspension until charges are settled.
Price Changes. We may change prices or plans with notice; changes take effect on your next term unless you cancel.
Upgrades/Downgrades. Upgrades may be prorated immediately; downgrades apply on the next cycle and can reduce features/capacity.
6. Cancellations & Refunds — Seat-Protected, Fair-Use
Cancel Anytime. You can cancel in Account Settings; access continues through your current paid term.
First-Time Fair-Use Refund. To protect capacity for all users during limited-seat launch, we offer a one-time refund of your first payment if you cancel within 14 days and your account used ≤ 5 AI tool sessions during that window.
Exclusions. No refunds on renewals; add-ons; credits; promo pricing; or if you exceed the usage cap in the refund window.
Seat Release. Refunds deactivate your account and release your limited seat; rejoining may require the waitlist and isn't guaranteed.
How to Request. Email support@askaaura.com from the account email within 14 days of signup.
7. Trials & Free Services
We may offer Free Services and/or trials that convert to paid unless canceled before the trial ends; Free features may change or end at any time.
8. Third-Party Services & Integrations
The Services may integrate with third-party platforms (e.g., marketplaces, analytics, payment processors). Your use of those services is governed by their terms and privacy policies; availability or changes on their end may affect our features. We're not responsible for third-party content, outages, or data handling.
9. Ownership; License to Your Content
Our IP. All rights in Aaura's software, models, interfaces, and brand remain with Aaura and its licensors. These Terms grant no license to our trademarks or source code.
Your Content. You retain ownership of content you submit for analysis. You grant Aaura a limited, revocable license to process, display, and generate outputs to provide the Services.
10. AI Outputs; No Professional Advice
AI outputs may be inaccurate, incomplete, or require human review. We do not guarantee outcomes (sales, rankings, or revenue).
11. Security & Privacy
We use reasonable technical and organizational measures but cannot guarantee 100% security of data transmitted over the internet. See our Privacy Policy for data practices, storage location, and retention.
12. Changes to the Services & to These Terms
We continually improve the Services and may update these Terms. If changes are material, we'll notify you (e.g., email or in-app). Continued use after changes means you accept the new Terms; disputes arising before changes remain under prior Terms.
13. Termination & Suspension
We may suspend or terminate accounts for violations, abuse, fraud, or non-payment. We'll try to notify you when practicable. We may delete account data after termination per our retention policy. If we terminate without cause, we may refund a prorated prepaid amount; otherwise, no refunds.
14. Copyright Complaints (DMCA)
If you believe content accessible via the Services infringes your copyright, send a notice to our designated agent with sufficient detail to locate and remove it; we will respond as appropriate.
15. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WE DON'T WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AAURA WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/DATA. OUR AGGREGATE LIABILITY IS CAPPED AT THE FEES YOU PAID TO AAURA FOR THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification
You agree to indemnify and hold harmless Aaura and its affiliates, officers, employees, and agents from claims and expenses (including attorneys' fees) arising from your use of the Services or violation of these Terms.
18. Governing Law & Dispute Resolution
Governing Law. These Terms are governed by the laws of California, United States, without regard to conflicts principles.
Venue. Courts located in Orange County, California have exclusive jurisdiction and venue.
19. Export & Sanctions Compliance
You represent that your use of the Services is not contrary to applicable U.S. sanctions and export laws; violations may lead to termination.
20. Miscellaneous
Entire Agreement. These Terms + referenced policies are the entire agreement.
Severability & Waiver. If a term is unenforceable, the rest remains; no waiver is implied by delay or omission.
Assignment. You may assign with consent; we may assign without restriction (e.g., corporate reorg).
Updates. We may post updated Terms from time to time; continued use is acceptance.
Definitions
"AI tool session." A user-initiated run of an Aaura AI feature that returns a result (e.g., listing feedback, photo critique, brainstorming output).
"Subscription start date." The timestamp when the initial payment is successfully captured by our processor.
Contact
Questions about these Terms? Email support@askaaura.com.